Terms of Service

Last updated: 13 August 2026

Welcome to Back to You Collective.

These Terms of Service explain the terms that apply when you use our website, purchase a product, book a coaching session or attend one of our online or in-person experiences.

Please read these terms before making a purchase or booking.

By placing an order or making a booking through our website, you agree to these Terms of Service.

Nothing within these terms affects your statutory rights as a consumer.

1. About Back to You Collective

Back to You Collective provides coaching, personal development experiences, creative workshops, online sessions and digital resources designed to create space to slow down, reflect and reconnect with what matters to you.

Business: Back to You Collective
Based in: Stoke-on-Trent, United Kingdom
Business/correspondence address: [BUSINESS ADDRESS]
Email: natashammayer@gmail.com

2. Our Services

Depending on availability, our services may include:

• in-person coaching and creative experiences;
• group workshops;
• live online coaching sessions;
• individual coaching;
• digital courses;
• downloadable workbooks and resources; and
• other personal-development content and experiences.

The exact content, duration, location and inclusions of an experience will be explained on the relevant product or booking page.

3. Booking & Payment

All prices will be clearly displayed before you complete your purchase.

Payment is required through the payment methods available at checkout unless otherwise stated.

Your booking is not confirmed until your order or booking has been successfully completed and you have received confirmation.

You are responsible for ensuring the information you provide when booking, including your name and email address, is accurate.

4. In-Person Events & Experiences

Spaces at Back to You Collective events may be limited.

Please check the date, time and location information carefully before purchasing.

You are responsible for arranging your own travel to and from an event unless expressly stated otherwise.

Please arrive at the time specified in your event information. Late arrival may mean that you miss part of the experience.

Where materials or equipment are included with your ticket, this will be stated within the relevant event description.

Our cancellation and refund arrangements are explained separately in our Refund & Cancellation Policy.

5. Live Online Sessions

You are responsible for having a suitable internet connection and compatible device for online sessions.

Joining information will normally be provided by email or through the relevant booking platform.

Please ensure that you have access to the email address used when making your booking.

We recommend joining online sessions from a private, comfortable environment where you are able to participate without unnecessary interruptions.

6. Digital Products

Digital products may include videos, workbooks, exercises, downloads, courses and other resources.

Unless otherwise stated, digital products purchased from Back to You Collective are provided for your personal, non-commercial use only.

You must not copy, reproduce, distribute, resell, share, publish or commercially exploit our digital products or course materials without our written permission.

Access arrangements and any applicable duration of access will be explained on the relevant product page.

Your cancellation rights relating to digital content are explained in our Refund & Cancellation Policy.

7. Coaching & Personal Development

Back to You Collective provides coaching and personal-development services.

Coaching is a collaborative process intended to support reflection, awareness, personal development and action.

Results will vary between individuals and no particular personal, professional, financial or other outcome is guaranteed.

You remain responsible for your own choices, decisions and actions both during and following participation in our services.

8. Coaching Is Not Therapy or Medical Care

Back to You Collective coaching and resources are not intended to replace medical care, psychotherapy, counselling, psychiatric treatment or other professional healthcare services.

We do not diagnose or treat medical or mental-health conditions.

If you require medical, psychological, financial, legal or other regulated professional advice, you should seek support from an appropriately qualified professional.

9. Creating a Respectful Space

We want Back to You Collective experiences to feel welcoming, supportive and respectful.

When attending group experiences, we ask that you respect the privacy, views, experiences and personal boundaries of other participants.

Harassment, discrimination, threatening behaviour or behaviour that significantly disrupts an experience will not be accepted.

Where reasonably necessary to protect the wellbeing or safety of participants or facilitators, we reserve the right to ask an individual to leave an event or online session.

Any decision regarding refunds in these circumstances will be considered fairly and in accordance with applicable consumer law.

10. Privacy Within Group Experiences

Participants may choose to share personal reflections during group sessions.

Please respect the privacy of other attendees and do not intentionally share another participant's personal story or identifying information outside the session without their permission.

However, because group sessions involve other participants, Back to You Collective cannot guarantee that another attendee will maintain confidentiality.

Please only share information that you feel comfortable discussing within a group environment.

11. Intellectual Property

Unless otherwise stated, the content created and supplied by Back to You Collective — including workbooks, exercises, written materials, course content, graphics, videos and other resources — belongs to Back to You Collective or is used with appropriate permission.

Purchasing a product or attending an experience does not transfer ownership of our intellectual property to you.

Materials supplied to you are for your own personal use unless we expressly agree otherwise in writing.

12. Photography & Content at Events

We may occasionally wish to take photographs or video at our events for Back to You Collective marketing and social media.

Where identifiable attendees are involved, we will seek appropriate permission.

You may tell us that you do not wish to be photographed or filmed.

We ask attendees to respect the privacy of others when taking their own photographs or videos during an experience.

13. Changes to Events

Occasionally circumstances outside our reasonable control may require us to make changes to an event, such as the venue, facilitator arrangements or other practical details.

Where a significant change occurs, we will contact affected customers as soon as reasonably possible and explain the available options.

If we cancel or reschedule an event, the applicable arrangements are set out in our Refund & Cancellation Policy.

14. Website Availability

We aim to keep our website and digital services available and accurate, but we cannot guarantee uninterrupted access at all times.

Occasional maintenance, technical problems or circumstances outside our reasonable control may temporarily affect availability.

If you experience a problem accessing something you have purchased, please contact us and we will make reasonable efforts to resolve it.

15. Our Responsibility to You

We will provide our services with reasonable care and skill and in accordance with your applicable consumer rights.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control, except where the law provides otherwise.

Nothing in these terms limits your statutory consumer rights.

16. Refunds & Cancellations

Refunds, cancellations, transfers, non-attendance and changes to bookings are governed by our separate Refund & Cancellation Policy.

Please read that policy before making a purchase.

17. Privacy

We take the privacy of our customers seriously.

Information you provide when using our website, making a booking or purchasing a product will be handled in accordance with our Privacy Policy and applicable data-protection law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable requirements.

The version that applies to your purchase will generally be the version in effect when your contract with us is formed, unless a change is required by law or otherwise validly agreed.

19. Governing Law

These Terms of Service are governed by the applicable laws of the United Kingdom.

If you are a consumer, you will retain any protections and rights regarding where legal proceedings may be brought that apply to you under law.

20. Contact Us

If you have any questions about these Terms of Service or a Back to You Collective purchase, please contact:

Back to You Collective
Email: natashammayer@gmail.com
Business/correspondence address: Stoke-on-Trent, Longton, ST3 5AG

We want our terms to be clear and fair, so please contact us if there is anything you would like clarified before making a booking or purchase.